Why should a B2B company in Astana manage its reputation?

Corporate clients and partners search for a company online before a deal. Unanswered complaints or negative results for your brand name can derail negotiations before the first meeting.

How do you handle negative reviews?

We respond to legitimate complaints on the merits and involve your staff so the issue gets resolved. Reviews that violate a platform's rules are appealed through its support team.

Can you quickly raise our rating on maps?

A rating grows sustainably through reviews from real customers and replies to every review. We build review requests into your service, but we don't use fake reviews because that puts your listing at risk.

What do you track during monitoring?

Maps and 2GIS, review sites, forums, social media and Google and Yandex results for your company name. New mentions go into a shared feed, and you get the results in a monthly report.

How much does SERM cost in Astana?

From 150,000 KZT. We calculate the cost after a diagnostic: it depends on the number of platforms, branches and the volume of negative content. Message us in WhatsApp to discuss your task.

ArtBull - Marketing agency

Reputation management in Astana

We build the image of a reliable company where customers and partners in the capital check you: maps, review sites, branded search results and social media. We handle responses, work through negative feedback and grow the number of honest reviews.

What reputation management gives your company in Astana

Control over the information space

We collect all company mentions in one feed: reviews on maps, forum discussions, social media posts and comments. No complaint goes unnoticed.

Trust from partners and clients

Before a deal, corporate clients and partners search for the company by name. Neutral or positive search results and replies to reviews remove unnecessary questions before negotiations even start.

A higher rating than your neighbors

We help satisfied customers leave reviews and reply to them regularly. A listing with a high rating and fresh replies wins the choice on 2GIS and maps.

Our projects

Websites and online stores built and developed by the ArtBull team.

Construction

LS Concept

Multi-page website with a cost calculator quiz

Read the case study →View website →

Finance

Fin&Tax consulting

Website from scratch and SEO for an accounting firm

Read the case study →

Lawyers · Los Angeles

Gilanians

Website for a real estate attorney

Read the case study →View website →

Agribusiness

ALEL AGRO

Multi-page website for a broiler meat producer

Read the case study →View website →

Engineering design

ADC Group

Multi-page website for a construction design firm

Read the case study →View website →

Cleaning

Clean Lady

Cleaning company website and Google Ads campaigns

Read the case study →View website →

View all projects

SERM stages in Astana

Reputation snapshot

We study reviews, ratings and search results for the company name, and identify sources of negative feedback and the main complaint topics.

Strategy

We define priority platforms, the tone of replies and an action plan for each problem topic.

Replies and complaint handling

We publish replies on behalf of the company, pass valid complaints to the responsible staff and dispute violations with platform support.

A flow of honest reviews

We build the review request into the customer journey: after a deal, visit or delivery.

Reporting

Every month we send a summary: ratings by platform, new reviews, replies and changes in branded search results.

Reputation management prices in Astana

from 150,000 /KZT

One-time mention analysis and recommendations for fixes

2GIS and map listings
Ratings by platform
Reviews on review sites
Forum discussions
Social media comments
Branded Google and Yandex search results
Recurring complaint topics
Fix priorities
Review of results in a meeting

Price on request

Ongoing work with reviews and your company's online image

Everything in the diagnostic
Mention monitoring
Replies on behalf of the company
Negative review handling
Reporting reviews that break the rules
Up-to-date listing information
Collecting reviews after a deal
Response guidelines for staff
Branded search results management
Monthly report

Several branches, a franchise network or an urgent situation with public criticism? Tell us the details, and we'll put together a work format for your specific case.

Why businesses grow with us instead of just getting another website

Because we look at digital from a business perspective: how many customers it brings, how easy it is to take the next step and what happens to the lead in the end.

We don't build websites just for show

First we figure out what it should do for the business A website is more than a pretty storefront. We plan the structure, offer and customer journey so visitors understand what you offer, why they should trust you and what to do next.

We don't leave marketing for later

We think about where your customers will come from right away SEO, ads, SMM and the website should work as one system. So we plan promotion during development instead of bolting marketing onto a finished website.

Fewer contractors, fewer headaches

Website, ads, SEO and SMM in one team You don't have to explain to one contractor why another got something wrong. We see the whole project and connect design, development and promotion into a single digital system.

We think about customers, not traffic

A visitor should take the next step Nice numbers in a report don't sell anything on their own. So we look deeper: how clear the offer is, where people drop off, what stops them from leaving a request and how to turn interest into an inquiry.

⚡ Speed

🎨 Design

🛠 Support

🚀 Promotion

🎯 Results

📱 SMM

🔒 Reliability

💡 Creativity

🤖 Automation

🔍 SEO

💻 Development

📊 Conversion

📈 Growth

🤝 Partnership

Order online reputation management in Astana

Online reputation management in Astana matters not only for retail and services but also for companies that work with corporate clients, take part in tenders or cooperate with national companies. A partner types the company name into search before signing a contract, and a private customer opens 2GIS and reads the latest reviews. In both cases the decision is made before the first contact with you.

We start reputation work with a diagnostic. We collect reviews on maps and review sites, forum discussions, social media comments and the first pages of branded Google and Yandex search results. As a result, you see where the company looks weak, which complaints repeat and what to fix first.

Then we take the platforms under ongoing management. We reply to reviews in a calm, professional tone and involve your staff in every valid complaint so the reply is backed by a real solution. We appeal posts with insults, competitor ads or from people who never used your services through platform support. We don't use fake reviews: they violate platform rules and put your listing at risk.

Why do companies in the capital order SERM from ArtBull? The agency has been working since 2011, formalizes cooperation with a contract through its LLP and supports companies from different regions of Kazakhstan. Our team has 15+ people, so reputation can be tied to the website, SEO and social media in one pair of hands.

What SERM in Astana includes

diagnostic of reviews, ratings and branded search results;
replies to reviews on behalf of the company;
appeals against posts that break the rules;
up-to-date information in map listings;
honest review collection built into your service;
response guidelines for your staff.

Who needs it most

Medical centers, developers, education projects, hotels, restaurants, B2B suppliers and anyone chosen by rating or checked before a deal. Active social media management boosts the effect, so SERM pairs well with SMM in Astana.

The price of online reputation management in Astana depends on the number of platforms, branches and the current situation, so we calculate it after the diagnostic. Leave a request on WhatsApp, and we'll discuss your situation and propose a plan.

Let's discuss your project

Tell us what you want to launch, change or improve. We will understand the task, suggest a solution and help you go from idea to a finished digital project.