Full-cycle digital agency since 2011
Office address
117/6 Abay Ave, Almaty
117/6 Abay Ave, Almaty
We set up bots for WhatsApp, Telegram, Instagram and websites for Pavlodar companies: they answer customers, take orders and bookings, and pass contacts to the CRM. We build both simple button-based flows and AI assistants.
A person left without an answer usually goes to whoever replied first. The bot responds to a message instantly, asks clarifying questions and keeps the customer in the conversation until a manager joins.
The bot's texts are approved in advance, so prices, terms and wording are always up to date. The customer gets the same information regardless of who is on shift today and how many requests the team has.
A bot is also useful inside the company: it collects employee requests, advises on regulations and reminds about deadlines. This way HR and the office manager spend less time on repetitive questions.
A manager forwards the price list and explains the terms again and again, and there is almost no time left for big deals and negotiations.
The bot finds out what the person needs, in what volume and by when, filters out random inquiries and passes sales a request that has already been sorted out.
Certificates, vacations, passes and internal rules constantly distract HR and managers from their tasks.
An employee writes to the bot in Telegram and immediately gets an answer from internal documents or a link to the right form.
The form has only a name and a number, so the manager calls back and has to find out again what exactly the customer wanted.
The visitor answers a couple of questions in a chat window, and the manager receives an inquiry with the order details and the preferred contact channel.
It advises, takes orders and reports the status of a request in the messenger most of your customers use.
Covers both customer service and internal processes: accepting requests, sending notifications, a reference knowledge base.
It replies in Direct without a manager, catches comments with a keyword and sends the follower the promised material.
A chat following a well-thought-out script suggests which service fits and accepts a request without a phone call.
Holds a conversation like an employee and takes answers from company materials: price lists, regulations, product and service descriptions.
A clear and stable format: the customer taps options from a menu, and the bot guides them along a ready-made route.
The chatbot takes on the first steps of the conversation: greeting, typical questions, collecting contacts. Employees join an already clear request and focus on selling instead of messaging.
Works at night, on weekends and holidays
The bot handles initial questions
Customers get an answer right away
The history of every conversation is saved
We find out where customers and employees write to you, which questions come up most often and at which step inquiries are lost now.
We draw the bot's diagram: the greeting, conversation branches, buttons, contact collection and the moments when the dialog passes to a manager.
We build the bot, write the message texts, and for an AI assistant we prepare and upload a knowledge base from your documents.
We integrate the bot with messengers, the website, CRM and spreadsheets, and set up notifications for responsible employees.
We turn the bot on, read the first conversations and refine the script where customers ask about things that weren't in the plan.
Chatbot development in Pavlodar is needed by companies that get more messages than their managers can process: the bot replies in WhatsApp, Telegram, Instagram and on the website at any time. ArtBull builds such projects for businesses across Kazakhstan and works with Pavlodar customers remotely: the brief, script approval and delivery take place by video call and in messengers.
The city lives on industry, trade and services, and each sector has its own flow of inquiries. Suppliers of equipment and materials receive requests from enterprises of the Pavlodar Region, stores and online stores answer questions about availability and delivery, and clinics and salons handle bookings. Chatbots in Pavlodar help all of them avoid losing people in the first minutes after a message.
For companies that sell to legal entities, the bot asks about the type of organization, the item needed and the delivery time, and then routes the inquiry to the right department. For services working with city residents, it handles bookings, reminds about the visit and tells the schedule. We write the texts in your company's tone and approve them with you before launch.
The audience in the region is bilingual, so a chatbot in Pavlodar can communicate in Russian and Kazakh: the customer picks the language in the first message. If the questions are repetitive, a button-based script is enough; if they are varied, we connect AI trained on your price lists and regulations.
Leads from the bot go into the CRM, the responsible person gets a notification, and the manager sees the whole history of conversations. So that a chatbot in Pavlodar receives inquiries from day one, it is linked to advertising, for example PPC advertising in Pavlodar, and for deal tracking we connect CRM implementation. After launch we look at which steps customers drop out of the dialog and improve those points until the bot steadily brings people to a request.
The agency has been working since 2011, with more than 15 marketing, development and design specialists on the team. We run our clients' advertising and social media ourselves, so we know what people ask in messengers after clicking an ad, and build those questions into the bot's script.
We sign a contract with the LLP that specifies the channels, the bot's functions and the stages of work. Before launch we test every branch of the dialog, and after launch we go through the first conversations and correct the answers. We calculate the cost on request: a button-based bot and an AI assistant with integrations differ greatly in scope.
Write to us, and we'll suggest a bot format for your company in Pavlodar based on your channels and number of inquiries.
Tell us what you want to launch, change or improve. We will understand the task, suggest a solution and help you go from idea to a finished digital project.
