Full-cycle digital agency since 2011
Office address

117/6 Abay Ave, Almaty

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ArtBull - маркетинговое агентство в Алматы
ArtBull - Marketing agency

Reputation management in Almaty

We monitor what people write about your company on 2GIS, Google Maps and Yandex Maps, review sites and social media. We respond to reviews, handle negative feedback according to platform rules and help you collect reviews from real customers.

Анатолий Марченко, основатель ArtBull

A reputation that brings customers through:

Mention monitoring

We track reviews and brand mentions on maps, review sites, forums and social media. You learn about new negative feedback the same day, not a month later from customers.

Глубокой аналитики и стратегии - ArtBull

Professional review responses

We prepare responses on behalf of the company: we thank people for praise, address complaints on the merits and offer a solution. Everyone who reads reviews before buying sees this dialogue.

Продуманного дизайна и структуры - ArtBull

Well-maintained map listings

We fill in and update your listings on 2GIS, Google Maps and Yandex Maps: address, hours, photos, services. A well-kept listing with genuine reviews gets more calls and direction requests.

Конверсии и постоянной оптимизации - ArtBull

Our clients' projects

Websites and online stores we have developed and promote online.

LS Concept
LS Concept - mobile version
Construction
LS Concept

Multi-page website with a cost calculator quiz

Read the case study →View website →
Fin&Tax consulting
Fin&Tax consulting - mobile version
Finance
Fin&Tax consulting

Website from scratch and SEO for an accounting firm

Read the case study →
Gilanians
Gilanians - mobile version
Lawyers · Los Angeles
Gilanians

Website for a real estate attorney

Read the case study →View website →
ALEL AGRO
ALEL AGRO - mobile version
Agribusiness
ALEL AGRO

Multi-page website for a broiler meat producer

Read the case study →View website →
ADC Group
ADC Group - mobile version
Engineering design
ADC Group

Multi-page website for a construction design firm

Read the case study →View website →
Clean Lady
Clean Lady - mobile version
Cleaning
Clean Lady

Cleaning company website and Google Ads campaigns

Read the case study →View website →

How we manage reputation - 5 steps

Reputation audit

We collect reviews and mentions of the company across all platforms, calculate the rating and share of negative feedback and identify the most visible problems.

Platform access

We verify ownership of your listings on 2GIS, Google and Yandex so we can respond on behalf of the company.

Handling negative feedback

We respond to complaints, pass them on to you for resolution and dispute reviews that violate platform rules through support.

Collecting customer reviews

We set up a simple path for satisfied customers: a QR code, a link on the receipt or a message after purchase.

Monitoring and reporting

Every month we show new reviews, responses, rating trends and mentions by platform.

Reputation management pricing

Тарифы: Разработка сайтов в Алматы - ArtBull

Reputation audit

from 150,000 /KZT

A snapshot of what people are writing about you now and an action plan

Тарифы: Разработка сайтов в Алматы - ArtBull

Reputation management

Price on request

Monthly work with reviews, maps and mentions

Тарифы: Разработка сайтов в Алматы - ArtBull

Custom task

Need to deal with a specific situation, such as a wave of negative reviews after a conflict or the launch of a new branch? Describe the task, and we will propose a work plan for it.

Why businesses grow with us instead of just getting another website

Because we look at digital from a business perspective: how many customers it brings, how easy it is to take the next step and what happens to the lead in the end.

We don't build websites just for show

First we figure out what it should do for the business A website is more than a pretty storefront. We plan the structure, offer and customer journey so visitors understand what you offer, why they should trust you and what to do next.

We don't leave marketing for later

We think about where your customers will come from right away SEO, ads, SMM and the website should work as one system. So we plan promotion during development instead of bolting marketing onto a finished website.

Fewer contractors, fewer headaches

Website, ads, SEO and SMM in one team You don't have to explain to one contractor why another got something wrong. We see the whole project and connect design, development and promotion into a single digital system.

We think about customers, not traffic

A visitor should take the next step Nice numbers in a report don't sell anything on their own. So we look deeper: how clear the offer is, where people drop off, what stops them from leaving a request and how to turn interest into an inquiry.

⚡ Speed

🎨 Design

🛠 Support

🚀 Promotion

🎯 Results

📱 SMM

🔒 Reliability

💡 Creativity

🤖 Automation

🔍 SEO

💻 Development

📊 Conversion

📈 Growth

🤝 Partnership

Order online reputation management in Almaty

Online reputation management in Almaty is needed by every company that customers choose based on reviews: clinics, salons, restaurants, car service centers, stores and service providers. Before calling, a person opens 2GIS or Google Maps and checks the rating and latest reviews. If there are a couple of fresh unanswered complaints, the customer goes to the neighbor on the map.

ArtBull builds reputation management as an ongoing process. First we collect everything written about the company on maps, review sites, forums and social media and show you the real picture: ratings by platform, the share of negative feedback and recurring complaints. Then we verify access to your listings and start responding on behalf of the business.

We handle negative feedback honestly. We respond to a legitimate complaint on the merits and pass it on to you so the problem is actually solved. Reviews with insults, spam or from people who were never your customers are disputed through the platform's support according to its rules. We do not write fake reviews: platforms detect them and penalize the listing. Instead, we help you collect feedback from real customers who are usually satisfied but stay silent.

Why do businesses trust ArtBull with their reputation? We have been working since 2011, sign contracts as ArtBull LLP and have 15+ specialists in marketing, SEO and SMM on our team. Our office is in Almaty at 117/6 Abay Ave, so we understand well how local customers choose companies.

What reputation management includes

  • monitoring reviews and brand mentions;
  • responding to reviews on 2GIS, Google Maps and Yandex Maps;
  • disputing reviews that violate platform rules;
  • setting up and updating company listings;
  • a system for collecting reviews from real customers;
  • a monthly report on ratings and mentions.

When it is time for SERM

If your map rating is lower than that of nearby competitors, nobody responds to reviews, complaints come up in search for your company name, or you are opening a new location and want to look reliable from day one. The sooner you start, the less negative feedback you will have to deal with later.

Reputation directly affects visibility on maps, so it makes sense to combine this work with local SEO. The cost of online reputation management in Almaty depends on the number of branches and platforms, so we quote the price after the audit. Message us on WhatsApp: we will tell you what customers see about your company today.

Let's discuss your project

Tell us what you want to launch, change or improve. We will understand the task, suggest a solution and help you go from idea to a finished digital project.

Бесплатная консультация по маркетингу от ArtBull

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Our clients

Rated 5.0 on 2GIS and Google

Google
5
33 reviews on Google Maps
Отзыв клиента об ArtBull в Google Картах
Отзыв клиента об ArtBull в Google Картах
Отзыв клиента об ArtBull в Google Картах

Questions and answers

What does online reputation management include?
Monitoring reviews and mentions, replying on behalf of the company, handling negative feedback, setting up map listings and collecting reviews from real customers. Once a month you receive a report by platform.
Can a negative review be removed?
Only a review that violates the platform's rules can be removed: insults, spam or a review not from a customer. We dispute such reviews through support. Justified criticism is better answered and the problem solved.
Do you write reviews on behalf of customers?
No. Platforms detect fake reviews and may penalize the company listing. We set up a convenient way for your real customers to leave a review.
Which platforms do you work with in Almaty?
First and foremost 2GIS, Google Maps and Yandex Maps, where customers most often choose companies. We also monitor review sites, forums, social media and search results for your brand name.
How much does reputation management cost in Almaty?
From 150,000 KZT. The price depends on the number of branches, platforms and reviews, so we calculate it after an audit. Message us on WhatsApp to discuss your situation.
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+7 702 449 70 79