Full-cycle digital agency since 2011
Office address
117/6 Abay Ave, Almaty
117/6 Abay Ave, Almaty
We build chatbots for WhatsApp, Telegram, Instagram and websites: they take requests, answer frequently asked questions, book clients and pass leads to your CRM. Button-based scripted bots or AI bots that understand free text.
The bot takes inquiries from messengers around the clock, asks clarifying questions and saves contact details. In the morning the manager sees a ready list of leads instead of missed messages.
Prices, opening hours, address, delivery, availability - the bot handles typical questions. Your staff step in where consultation and selling are needed.
Every conversation is recorded: where the customer came from, what they asked and at which step they stopped. This data shows where the script loses people, so it can be improved.
Messaging about available times stretches into a dozen messages, bookings are kept in a notebook or spreadsheet, and double bookings happen regularly.
The customer chooses a service, date and time right in the messenger and gets a confirmation, while the booking goes to the calendar or CRM.
Messages arrive in different accounts, some go unanswered, and customer contacts are not saved anywhere.
The bot receives messages from different channels, collects the name, phone number and request, and passes the lead card to the CRM or a work chat.
The reply comes only in the morning, when the customer has already found another company and placed an order there.
The customer immediately gets an answer, a product recommendation or a booking, and the bot passes complex questions to a manager along with the conversation history.
Takes requests and answers customers in the messenger they are used to writing to businesses in.
Catalog, button menu, checkout and notifications for customers and staff.
Replies to messages and comments, sends a price list or useful material and collects followers' contacts.
A website widget that advises visitors and helps them leave a request instead of closing the tab.
Understands questions asked in the customer's own words and answers from your knowledge base: price list, terms and service descriptions.
Works with buttons and predefined branches. A predictable option for typical tasks.
A bot doesn't replace a salesperson. It replies first, collects data and passes a warm lead to a manager so that no inquiry goes unanswered.
Lead capture with no days off or night breaks
The bot takes over typical answers and bookings
Customers get an answer right away
Fewer lost inquiries
We find out where customers come from, what questions they ask most often and what the bot should do: sell, book or consult.
We write the conversation branches, message texts, buttons and the conditions under which the bot hands the customer over to a live employee.
We build the bot on a suitable platform, connect AI if needed and upload the knowledge base: price list, terms and answers to frequently asked questions.
We connect the bot to WhatsApp, Telegram, Instagram and your website and set up lead delivery to the CRM, a spreadsheet or a work chat.
We test the scripts on real conversations, fix the answers and branches where customers get stuck, and hand over access to your team.
Chatbot development in Almaty lets you answer customers in Telegram, WhatsApp, Instagram Direct and a website widget instantly and without expanding your staff. For the city's stores, salons, clinics, service companies and cafes, messaging has become the main sales channel, and every unanswered message is a lost lead.
ArtBull develops two types of bots. Scripted bots work with buttons: menu, price list, booking, checkout. AI bots understand free-form wording and answer from the company's knowledge base. A script is enough for repetitive questions, while varied and complex ones need artificial intelligence. Neural network solutions are described on the AI implementation for business page.
We build the script around your sales process: the bot collects the name, phone number and request, passes the lead to the CRM and brings in a manager at the right moment. If you don't have a CRM, we will help with CRM implementation.
Chatbots in Almaty are most often ordered for three tasks. Booking: salons, dental clinics, car services and studios take bookings right in the messenger. Sales: a store shows its catalog, accepts orders and clarifies delivery within the city. Initial consultation: the bot handles frequent questions and collects contacts while managers are busy. We adapt the bot's replies to your brand voice so the conversation doesn't sound mechanical.
It is convenient to link the bot with advertising: a click on an Instagram or Google ad immediately opens a conversation where the customer gets an answer without waiting, and leads don't get lost among unread messages.
ArtBull has been on the digital services market since 2011, with a staff of more than 15 marketers, developers and designers. The agency runs advertising and social media, so it knows what messages come in after campaigns launch and builds the script around real customer questions.
The scope of work and the channels to be connected are set out in a contract with our LLP. Before delivery we test the bot on real conversations and hand over access to your team. We calculate the cost after the brief.
To discuss chatbot development for your company in Almaty, message us on WhatsApp or leave a request on the website: we will suggest a format for your niche.
Tell us what you want to launch, change or improve. We will understand the task, suggest a solution and help you go from idea to a finished digital project.
