Full-cycle digital agency since 2011
Office address
117/6 Abay Ave, Almaty
117/6 Abay Ave, Almaty
We build bots for WhatsApp, Telegram, Instagram and your website that answer customers, take orders and bookings, collect requests and pass them to your CRM. We build both button-based flows and AI assistants.
A person left without an answer usually goes to whoever replies first. The bot responds the moment a message arrives, asks clarifying questions and keeps the contact warm until a manager joins.
The wording, prices and terms in the bot are approved in advance. The customer gets the same accurate information no matter who is on shift today and how busy the team is.
The bot also works for your staff: it takes internal requests, answers questions about procedures and reminds people of deadlines. This takes some of the load off the HR team and the administrator.
Sales reps keep retelling the terms, sending the price list and clarifying small details, and have no time left for talks with large customers.
The bot finds out the task, volume and desired timeline, filters out random inquiries and hands sales a customer who is already clear.
Questions about vacations, certificates, passes and rules distract managers and HR from their work.
An employee writes in Telegram and immediately gets an answer from internal instructions or a link to the right form.
The form has only a name and a number, so the manager calls and has to find out all over again what the customer actually wants.
The visitor answers a couple of questions in the chat, and the manager sees the order details and a convenient way to get in touch.
Advises customers, takes orders and reports request status in the messenger almost all your customers use.
It covers both customer service and internal tasks: requests, notification broadcasts, a reference guide for employees.
Replies in Direct without a manager, reacts to comments with a keyword and sends the follower the promised material.
A chat with a well-planned flow suggests which service fits and submits a request without a phone call.
Talks in free text like an employee and takes answers from company documents: the price list, procedures, product and service descriptions.
A simple and stable format: the customer taps options in a menu, and the bot guides them along a predefined path.
A chatbot covers the first line: it greets customers, answers typical questions and collects data. Managers get prepared customers and work on deals instead of correspondence.
Works at night, on weekends and holidays
The bot handles standard questions
Customers get an answer right away
All conversations are saved
We find out where customers and staff write to you, which questions come up most often and at which step requests get lost.
We draw the bot logic: greeting, branches, buttons, contact collection and the points where the conversation passes to a manager.
We build the bot, write the message texts and, for an AI assistant, prepare and upload the company knowledge base.
We connect the bot to messengers, your website, CRM, spreadsheets and notifications for responsible employees.
We switch the bot on, read the first conversations and fix the flow wherever customers ask something unexpected.
A chatbot in Aktau receives customer messages around the clock in WhatsApp and Telegram, in Instagram Direct and in a widget on your website, answers repeat questions and passes finished requests to a manager. For companies on the Caspian coast the effect is noticeable right away: port and transport firms get inquiries from other countries, oilfield service contractors correspond with shift crews, and seaside hotels in July take dozens of inquiries in one evening.
When the customer picks from a short list (service, date, delivery address), a button menu is enough: it is cheaper and works predictably. When questions are open-ended and depend on the price list, procedures and supply terms, we set up an AI assistant trained on your files. For rotation crews in the Mangystau Region we build an internal bot: instructions, shift schedules, equipment repair requests. For resorts and travel agencies the bot books rooms, explains how to get there from the airport and sends the guest a check-in reminder.
Chatbot development in Aktau does not end with the flow: every request is saved in the CRM, an employee gets an alert about a new request, and a manager can open any conversation and check the quality of the answers. CRM implementation will sort out deal tracking, and PPC advertising in Aktau will bring new customers into the messengers. Conversations can be set up in Kazakh and Russian.
We have been on the market since 2011, and 15+ specialists work on projects: marketers, developers and designers. The team runs ad campaigns and client accounts, so it sees what people write in Direct right after clicking an ad. These questions form the basis of the flow, and a chatbot in Aktau answers them from the very first minute. We work remotely: discussions over video call, day-to-day tasks in Telegram or WhatsApp.
The work is set out in a contract with the LLP: it lists the messengers, functions and stages. Before launch we walk through every branch of the flow by hand, and after launch we read the first conversations and adjust the wording. We calculate the cost of a chatbot in Aktau individually: a button menu and an AI assistant connected to a CRM require different amounts of work.
At the start we record the baseline numbers: how many minutes it takes for a customer to get the first reply, what share of conversations the bot closes on its own, and how many requests go to the CRM. After a month we compare the results and choose flows to expand.
Send a request: we will choose the type of bot for your messengers and message flow.
Tell us what you want to launch, change or improve. We will understand the task, suggest a solution and help you go from idea to a finished digital project.
