Full-cycle digital agency since 2011
Office address
117/6 Abay Ave, Almaty
117/6 Abay Ave, Almaty
We launch bots in WhatsApp, Telegram, Instagram and on websites: they consult customers, take orders and inquiries, manage bookings and send data to the CRM. We work with both button-based bots and AI assistants.
A customer who wrote and didn't get a response rarely writes again. The bot replies within the same second, clarifies the request and keeps the person engaged until an employee joins the conversation.
The bot's answers are agreed in advance: the same wording, up-to-date prices and terms. The company speaks to customers with one voice regardless of the shift or the team's workload.
A bot is useful not only for customers. It can take requests from employees, answer questions about internal policies and send task reminders, taking load off HR and the office manager.
Managers explain the terms, send the price list and clarify details over and over, leaving little time for negotiations with major clients.
The bot finds out the need, volume and timeline, filters out irrelevant requests and passes prepared customers to the sales team.
Questions about vacations, certificates, passes and policies distract HR and managers from their main work.
An employee asks the bot a question in Telegram and gets an answer based on internal documents or a link to the right form.
The form sends only a name and phone number, and the manager has to call back and find out again what the customer needs.
The visitor answers a few questions in the chat, and the manager receives a request with the order details and a preferred contact method.
Initial consultation, order intake and inquiry status updates in the messenger your customers already use.
Suitable for customer service and internal company tasks: requests, notifications and a knowledge base.
Automatically replies in Direct, responds to comments by keyword and sends followers the material they need.
A chat with a ready-made script: it helps choose a service and submits a request without a phone call.
Holds a conversation like a real employee and relies on company documents: price list, policies and product descriptions.
A simple and reliable option: the customer picks answers from a menu, and the bot guides them along a set route.
The chatbot takes over the first line: greetings, frequently asked questions and data collection. Employees receive prepared customers and spend their time on deals, not on messaging.
No breaks, weekends or holidays
The first line of communication is handled by the bot
A reply the moment someone reaches out
Every conversation is saved in the history
We look at which channels your customers and employees use to communicate, which questions repeat and where inquiries are being lost right now.
We design the bot structure: greeting, branches, buttons, contact collection and handoff points to a manager.
We develop the bot and write the message copy, and for an AI assistant we prepare and upload the company knowledge base.
We connect the bot to messengers, the website, CRM, spreadsheets and notifications for the responsible employees.
We launch the bot, monitor the first conversations and adjust the script where customers ask unexpected questions.
Chatbot development in Astana helps companies build fast communication with customers and employees in WhatsApp, Telegram, Instagram and on their website. The capital has many organizations with a high volume of inquiries: service companies, developers, training centers, healthcare and B2B suppliers. For them, a chatbot becomes the first line that answers instantly and never gets tired.
ArtBull develops chatbots for a specific process. If the task is simple (booking, price list, order intake), we build a button-based chatbot. If customers ask a wide range of questions, we add an AI assistant that answers based on company documents. For large organizations and contractors of national companies, internal bots are relevant: a knowledge base, employee requests and notifications.
Turnkey chatbot development in Astana includes integrations: requests go to the CRM, the person in charge gets a notification and the manager sees the conversation history. To give the bot a flow of inquiries, it is connected to advertising, for example PPC advertising in Astana, and for tracking deals CRM implementation is a good fit.
For government contractors and companies working with legal entities, the bot helps organize the incoming flow: it clarifies the type of organization, the service and the timeline, and then routes the inquiry to the right department. For service businesses serving residents of the capital's new districts, the bot takes over bookings, reminders and answers about working hours. In both cases we write the message copy in the company's business tone and agree on it with you before launch.
The chatbot script can be made bilingual, in Russian and Kazakh, so the customer can choose a convenient language in the first message.
We have been working since 2011, and our team has more than 15 specialists in marketing, development and design. The agency runs advertising and manages social media, so we know what questions customers bring to messengers after clicking an ad, and we build the chatbot around those questions.
We formalize the work with a contract with our LLP: we fix the channels, bot features and stages. Before launch we test every branch of the dialogue, and after launch we analyze the first conversations and adjust the answers. Pricing on request: a button-based bot and an AI assistant with integrations require different amounts of work.
Leave a request, and we will suggest a bot format for your company in Astana based on your channels and inquiry volume.
Tell us what you want to launch, change or improve. We will understand the task, suggest a solution and help you go from idea to a finished digital project.
